Returns and exchanges in the "Mega Outlet February 2024" campaign

The "Mega Outlet February 2024" campaign (from 01/02/2024 to 05/02/2024) consists of the sale of products at a lower price than the original price in the "Mega Outlet" section of the website. All products purchased in the "Mega Outlet February 2024" campaign are subject to a special return and exchange policy, which will be applicable both in the online shop and in the physical shop.

Special return and exchange policy of the "Mega Outlet February 2024" campaign

The deadline for any exchange or return is 15 calendar days from the date of receipt of the order at home or at the collection point requested.
- Peninsula and Balearic Islands:
The online exchange service offered in these general conditions for products purchased on the web has a cost of 4 €.
The online return service offered in these general conditions for products purchased on the web has a cost of 7 €.
The in-store exchange service offered in these terms and conditions for products purchased on the website and in the physical shop is free of charge.
The return service in physical shop offered in these general conditions for products purchased on the web and in physical shop has a cost of 2 €.
- Canary Islands:
The online exchange service offered in these general conditions for products purchased on the website costs 7 €.
The online return service offered in these terms and conditions for products purchased on the website costs 12 €.
- France, Portugal, Germany, the Netherlands, Luxembourg, Belgium and Italy:
The online exchange service offered in these general terms and conditions for products purchased on the website costs 12 €.
The online return service offered in these terms and conditions for products purchased on the website costs €18.
Please consult prices for other countries.
In order to be exchanged or returned, the products must be in perfect condition, with the labels, clean and unused.
To request an exchange of a product it is necessary to send an email to info@ladypipa.es.
Any request for exchange (either model or size) of products purchased in the "Mega Outlet February 2024" campaign is subject to prior availability of the new product requested (as these are discounted products, it is possible that the model or size requested is out of stock and it may not be possible to complete the exchange request).