Free 48h shipping*
We refund the money*
100% secure payment
|XXS/32||76 cm||58 cm||86 cm|
|XS/34||82 cm||62 cm||90 cm|
|S/36||86 cm||66 cm||94 cm|
|M/38||90 cm||70 cm||98 cm|
|L/40||96 cm||76 cm||104 cm|
|XL/42||102 cm||82 cm||110 cm|
|XXL/44||108 cm||88 cm||116 cm|
DO YOU ACCEPT RETURNS?
We accept returns onall items of clothing and footwear, including those that were discounted. Returns are completed by refunding the money.
We don’t do exchanges. If you need a different size, colour or product, you can buy a new item and then return what you don’t want to us so that we can process the refund.
DEADLINE FOR COMPLETING A RETURNSPAIN
The deadline for any return is 18 calendar days from the date the order is received until the moment you deposit the package at punto pack.REST OF THE WORLD, EXCLUDING SPAIN
The deadline for any return is 30 calendar days from the date the order is received until the moment you generate a returns label.
COST OF RETURNSSPAIN
Cost of the return:
- Free in Mainland Spain
- 4 euros in the Balearic Islands
- 9 euros in the Canary Islands, Ceuta and Melilla
The cost of the return is €5.UNITED KINGDOM
The cost of the return in €21.20.UNITED STATES
The cost of the return is 10 dollars.MEXICO
The cost of the return is 250 Mexican pesos.CHILE
The cost of the return is 9,000 Chilean pesos.REST OF THE WORLD
The cost of the return is €10.
WHAT DO I NEED TO DO TO RETURN AN ITEM?
Click here to complete your return.
Canary Islands and Ceuta and Melilla
Write and email to firstname.lastname@example.org indicating the full name of the person who made the order, a collection address and 4-hour minimum time slot in which the package you want to return can be collected.
PORTUGAL, FRANCE, BELGIUM, THE NETHERLANDS
Click on these link to complete your return:
Click here to complete your return.
WOULD YOU PREFER TO SEND YOUR PACKAGE AT YOUR OWN EXPENSE?
If you would prefer, you can send the return at your own expense, covering the cost of any courier service that tracks the package so that it doesn’t get lost. If you choose to do this, the package has to arrive at our facilities within the deadline and we will refund the entire cost of your order. Please take the following steps:
- Place the items that you want to return in the package with the canvas bag.
- Go to the courier that you want to use and send the return to the following address:
Garments must be in perfect condition with their corresponding labels.
HOW WILL THE COST OF MY RETURN BE SENT TO ME?
Once we have receive the return in our warehouse, you will receive the cost of return in the same way that you made your purchase, to the bank account, card or PayPal account that you used to pay for the item, within a period of 14 days.
If you chose to pay in three instalment with Klarna, you will receive a refund for the amount paid up until now and the rest of the payments will be cancelled.
HAVE YOU RECEIVED MY RETURN IN THE WAREHOUSE?
We will not tell you when we receive the package in the warehouse. We will only send you an email once we have completed the refund. Deliveries will take 4/5 working days from the time that you deposit the package at a convenience point.
In the event that you decide to send a return at your own expense, you can see the status of the shipment using the tracking number.
HOW WILL YOU PROCESS THE REFUND?
You will receive the refund within a period of 7-14 calendar days from the date we receive the return package in our warehouse. We will tell you that we have completed the refund via an email confirmation. Remember that sending payments to your credit card always depends on your bank.
WHAT SHOULD I DO IF THE AMOUNT FOR MY RETURN IS WRONG?
You must contact out customer service department by writing an email to email@example.com and we will resolve the problem as soon as possible.
LADY PIPA reserves the right to reject returns reported or sent after the deadline, or garments that are not in the same condition in which they were sent.