Admitimos devoluciones de todos los artículos de ropa, accesorios y calzado, incluyendo aquellos que están rebajados. Las devoluciones se hacen mediante el reembolso del dinero.

You have the steps to follow in the Proceed with my return section

The deadline for any return is 30 calendar days from the day you place the order to the day you generate the label to carry out the return.

If you prefer, you can also make the return assuming the cost of the shipment with any courier service that allows you to track the package so that it does not get lost. In that case, the package will have to arrive at our facilities within the deadline and we will refund the full amount of your order. The steps to follow are those:

Put the items you want to return and the cloth bag in the package. Go to the courier you want and send us the return to the following address:

Lady Pipa - Jevaso

C/ Vesta, Polígono Industrial 9, r

28880 meco

The garments must be in perfect condition and with their corresponding labels.

Orders made in the store can only be changed and returned in the store under the conditions that appear on the purchase receipt.

Once the return is received in our warehouse, you will receive the amount in the same way you made your purchase in the bank account associated with the card or Paypal account with which you paid in a maximum period of 14 days.

If you chose to pay in three installments with Klarna, you will receive a refund for the part you have paid so far and the rest of the payments will be cancelled.

We will not notify you when we receive the package at the warehouse. We will only send you an email when we have made the refund. Shipments take 4/5 working days from the time they are deposited at the convenience points.

In case you have decided to send the return on your own, you can check the status of the shipment with the tracking number.

You will receive the refund within approximately 7-14 calendar days from the date we receive the package back at our warehouse. We will inform you that we have made the refund by means of a confirmation email. Remember that the payment to the credit card always depends on your bank.

You must contact our customer service department by writing an email to info@ladypipa.es and we will solve the problem as soon as possible.

For shipments to Spain and Portugal with home delivery we work mainly with Correos Express . And for delivery at pack point we work with Mondial Relay.

For shipments outside of Spain and Portugal we work mainly with DHL .

You can receive it at the address you choose (home, work, etc.-never in a post office box) or at a Mondial Relay delivery point if you are in Spain or Portugal. If you are not at the indicated address when the courier comes to deliver your order, they will contact you to arrange a day and time of delivery that suits you.

Yes, we will send you an email with a tracking number when your order leaves the warehouse.

The size varies depending on our models but in most cases our customers wear their usual size.

For themonkeys,our recommendation is that you choose guided by the size of non-elastic pants that you usually wear in a store like Zara.

For thedressesYou can follow the same criteria except if the bottom part of the dress is not fitted, in which case we recommend you be guided by your blouse size.

Do you still have doubts? We would love to advise you. Contact one of our experts by writing an email toinfo@ladypipa.esto give you personalized advice :)

We hope to expand the size range in the near future but for the moment we offer from size XXS to size 5XL.

No, at the moment we do not have the necessary infrastructure to provide this service.

Clothing is not covered by warranty but we will be happy to review any manufacturing defects on a case by case basis. If you have any questions please contact us at info@ladypipa.es. If you think that attaching a photo will help us to give you a better service do not hesitate to send it to us.

You can wash it in the washing machine with the wool or delicates program. We recommend using a wash bag. Please note that red garments should be washed by themselves because they are very colorfast. Avoid putting your Lady Pipas in the dryer.