We are unable to make exchanges. If you need another size, color or product, you can make a new purchase and return what you don't want so we can process the refund.

We accept returns on all clothing, accessories and footwear items, including those that are discounted. Returns are made by refunding the money.

You have the steps to follow in the section with my return

The deadline for any return is 30 calendar days from the day you place the order to the day you generate the label to carry out the return.

Remember that you have to deposit the items to be returned at the delivery point within 3 calendar days from the date you generated the return label.

*LADY PIPA reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same condition in which they were sent.

If you prefer, you can also make the return assuming the cost of shipping with any courier service that allows you to track the package so that it does not get lost. In this case, the package will have to arrive at our facilities within the deadline and we will refund you the full amount of your order. The steps to follow are as follows:

Insert in the package the items you want to return and the cloth bag. Go to the courier of your choice and send the return to the following address: 

Lady Pipa - Jevaso

C/ Vesta, Polígono Industrial 9, r

28880 Meco 

The garments must be in perfect condition and with their corresponding labels. 

Orders placed in store can only be exchanged and returned in store under the conditions that appear on the purchase receipt. 

Once the return has been received in our warehouse, you will receive the amount in the same way in which you made your purchase in the bank account associated with the card or Paypal account with which you paid within a maximum period of 14 days.

If you chose to pay in three installments with Klarna, you will be reimbursed for the portion you have paid so far and the remaining payments will be cancelled.

We will not notify you when we receive the package in the warehouse. We will only send you an email when we have made the refund. Shipments take 4/5 business days from the time it is deposited at the convenience points. 

In case you have decided to send the return on your own, you can check the status of the shipment with the tracking number.

You will receive your refund within approximately 7-14 calendar days from the date we receive the package back in our warehouse. We will inform you that we have made the refund by a confirmation email. Please note that the credit card payment always depends on your bank.

You should contact our customer service department by writing an email to info@ladypipa.es and we will solve the problem as soon as possible.

For shipments to Spain and Portugal with home delivery we work mainly with Correos Express. And for point pack delivery we work with Mondial Relay .

For shipments outside Spain and Portugal we work mainly with DHL.

You can receive it at the address of your choice (home, work, etc.-never at a post office box) or at a Mondial Relay delivery point if you are in Spain or Portugal. If you are not at the address indicated when the courier comes to deliver your order, they will contact you to arrange a delivery date and time that suits you.

Yes, we will send you an email with a tracking number when your order leaves the warehouse.

We will send you a shipping confirmation email when your order leaves the warehouse. In that email we will include a link and tracking number so you can check the status of your order.

Sizing varies depending on our models but in most cases our customers wear their usual size.

For jumpsuits, our recommendation is that you choose based on the size of non-stretch pants that you usually wear in a store like Zara.

For dresses the same criteria can be applied except if the bottom of the dress is not fitted in which case we recommend that you go by your blouse size.

Still have questions? We would love to help you. Contact one of our experts by writing an email to info@ladypipa.es and they will give you personalized advice :) 

We hope to expand the size range in the near future but for the moment we offer from size XXS to size 5XL.

No, at the moment we do not have the necessary infrastructure to provide this service. 

Clothing is not covered by warranty but we will be happy to review any manufacturing defects on a case by case basis. If you have any questions please contact us at info@ladypipa.es. If you think that attaching a photo will help us to give you a better service, do not hesitate to send it to us.

You can wash it in the washing machine with the wool or delicates program. We recommend using a laundry bag. Please note that red garments should be washed on their own because they fade a lot. Avoid putting your Lady Pipes in the dryer.

We are proud of our environmentally friendly production process and decent working conditions. Our products are manufactured in workshops on the outskirts of Madrid, Spain. They are small workshops that manufacture our garments in compliance with environmental regulations and treat their workers well.