We cannot offer exchanges. If you need a different size, colour or product, you can make a new purchase and return what you don't want so we can process the refund.

We accept returns on all items of clothing, accessories (*) and footwear, including those on sale. For returns, we will refund the money.

*For hygienic reasons, we do not accept exchanges or returns on the following items: (1) Beige Slimming Thong Bodysuit by SPANX, (2) Black Slimming Thong Bodysuit by SPANX, (3) Nude Thong Bodysuit, (4) Invisible Shaping Nude Thong by SPANX, (5) Invisible Shaping Black Thong by SPANX, (6) Invisible Shaping Praliné Thong by SPANX, (7) Beige Strapless Slimming Bodysuit by SPANX and (8) Black Strapless Slimming Bodysuit by SPANX.

1. Go to the 'Return my order' section and access the returns page depending on the country you are in.
2. Enter your order number and the email or mobile phone number you used to make the purchase to start the process.
3. Select the garments you want to return and the reason.
4. Choose the return method.
5. Please read the return instructions carefully. You will receive them by email with the return label.
6. Proceed with the delivery of the goods to the transport office or collection point of your choice.

The deadline for any return is 30 calendar days from the day you place the order to the day you deliver the order to the corresponding office for its return.

If you receive a faulty or defective garment, you have 28 calendar days from receipt of your order to notify the customer service team by emailing info@ladypipa.es.

Remember that you must drop off the items to be returned at the delivery point within 3 calendar days from the date you generated the return label.

*LADY PIPA reserves the right to refuse returns notified or sent after the deadline, or garments that are not in the same condition in which they were sent.

If you prefer, you can also return the package at your own expense using any courier service that allows you to track the package so that it doesn’t get lost. In this case, the package will have to reach us on time and we will refund you the full amount of your order.

The steps are as follows:

1. Place the items you wish to return in the package. The garments must be in perfect condition and with the label attached. 

2. Go to the courier of your choice and send the return to the following address: 

Lady Pipa - Jevaso

C/ Los Corrales 3, Pol. Ind. Sector I-3

19208 Alovera (Guadalajara) 

Items bought in a shop can only be exchanged and returned at the physical establishment where the purchase was made under the conditions that appear on the receipt.

Once the return has been received in our warehouse, you will receive the amount in the same way in which you made your purchase, either in the bank account associated with the card, PayPal account or Bizum account with which you paid within a maximum of 14 days.

If you chose to pay in three instalments with Klarna, you will be reimbursed for the part you have paid so far and the remaining payments will be cancelled.

We will not notify you when we receive the package in the warehouse. We will only send you an email when we have issued the refund. Return shipments to the warehouse take 4/5 working days from the time the package is dropped off at the transport office or delivery point.

If you have decided to send the return shipment yourself, you can check the status of the shipment with the tracking number.

You will receive your refund within 1 to 5 working days from the date we receive the package back in our warehouse. We will inform you that we have authorised the refund with a confirmation email. Remember that when the funds will arrive in your account, will depend on your bank.

You should contact our Customer Service team by sending an email to info@ladypipa.es so that we can solve the problem as soon as possible.

You can receive it at the address of your choice (home, work, etc., never at a post office box) or at a Mondial Relay/In Post collection point or locker if you are in Spain, Portugal, France, Germany, Belgium, the Netherlands, Italy or Luxembourg. If you are not at the address indicated when the courier comes to deliver your order, you will be contacted to arrange a delivery date and time that suits you.

We will send you a shipping confirmation email when your order leaves the warehouse. In this email, we will include a link and tracking number so that you can check the status of your order.

Sizing varies depending on our models but in most cases our customers wear their usual size.

For jumpsuits, we recommend choosing based on the size of non-stretch trousers you usually wear in a shop like Zara.

For dresses, the same criteria can be applied unless the bottom of the dress is not fitted, in which case we recommend that you go by your blouse size.

Do you still have questions? We would be delighted to advise you. Contact one of our experts by email info@ladypipa.es and they will give you personalised advice :) 

We hope to expand the size range in the near future, but at the moment we offer sizes XXS to 5XL.

No, at the moment we don’t have the necessary infrastructure to provide this service.

Carefully follow the care instructions on the product label and in the product description on the website. We recommend using a wash bag. Please note that red garments should be washed on their own as they may bleed. Avoid putting your Lady Pipa items in the tumble dryer.

If you have any questions, please contact our Customer Service team by emailing info@ladypipa.es.

We are proud of our environmentally-friendly production process and fair working conditions. Our products are manufactured in small workshops on the outskirts of Madrid (Spain) in compliance with environmental and labour regulations.