Refund policy
CAN I EXCHANGE A GARMENT?
We cannot offer exchanges. If you need a different size, colour or product, you can make a new purchase and return what you don't want so we can process the refund.
DO YOU ACCEPT RETURNS?
We accept returns on all items of clothing, accessories (*) and footwear, including those on sale. For returns, we will refund the money.
*For hygienic reasons, we do not accept exchanges or returns on the following items: (1) Beige Slimming Thong Bodysuit by SPANX, (2) Black Slimming Thong Bodysuit by SPANX, (3) Nude Thong Bodysuit, (4) Invisible Shaping Nude Thong by SPANX, (5) Invisible Shaping Black Thong by SPANX, (6) Invisible Shaping Praliné Thong by SPANX, (7) Beige Strapless Slimming Bodysuit by SPANX and (8) Black Strapless Slimming Bodysuit by SPANX.
Online orders picked up in-store are subject to the same return and exchange policies as all other online orders. You can request a return online or at one of our physical stores.
HOW DO I EXCHANGE AN ITEM?
1. Go to the 'Return my order' section and access the returns page depending on the country you are in.
2. Enter your order number and the email or mobile phone number you used to make the purchase to start the process.
3. Select the garments you want to exchange and the reason.
4. Choose between size exchange, for another garment of equal value.
5. Please read the return instructions carefully. You will receive them by email with the return label.
6. Proceed to the delivery of the items (within a maximum period of 3 days) at the transport office or at the collection point of your choice.
7. Once the new exchange product has been delivered, it will be sent to the address indicated.
HOW DO I RETURN AN ITEM?
1. Go to the 'Return my order' section and access the returns page depending on the country you are in.
2. Enter your order number and the email or mobile phone number you used to make the purchase to start the process.
3. Select the garments you want to return and the reason.
4. Choose the return method.
5. Please read the return instructions carefully. You will receive them by email with the return label.
6. Proceed with the delivery of the goods to the transport office or collection point of your choice.
DO YOU PREFER TO SEND THE PACKAGE YOURSELF?
If you prefer, you can also return the package at your own expense using any courier service that allows you to track the package so that it doesn’t get lost. In this case, the package will have to reach us on time and we will refund you the full amount of your order.
The steps are as follows:
1. Place the items you wish to return in the package. The garments must be in perfect condition and with the label attached.
2. Go to the courier of your choice and send the return to the following address:
Lady Pipa - Jevaso
C/ Los Corrales 3, Pol. Ind. Sector I-3
19208 Alovera (Guadalajara)
HOW LONG DO I HAVE TO MAKE A RETURN?
The deadline for any return is 15 calendar days from the day you receive the order at home or at the delivery point, until the day you deliver the order to the corresponding office for its return.
If you receive a faulty or defective garment, you have 15 calendar days from receipt of your order to notify the customer service team by emailing [email protected].
Remember that you must drop off the items to be returned at the delivery point within 3 calendar days from the date you generated the return label.
*LADY PIPA reserves the right to refuse returns notified or sent after the deadline, or garments that are not in the same condition in which they were sent.
COST OF RETURNS
Spain
- Free Exchanges in Peninsula.
- 2,95€ in Peninsula. Free returns in store.
- 4 € in the Balearic Islands.
- 9 € in the Canary Islands, Ceuta and Melilla.
European Union with the exception of Spain
The cost of the return is 4,95 €.
*For Germany, Belgium and the Netherlands, the cost with Drof off Point will depend on the number of items to be returned: €4.95 for 1 product, €6.95 for 2 or 3 products and €8.95 for 3 or more products.
United Kingdom
The cost of the return is £ 9,95.
United States
The cost of the return is $ 9,95.
Mexico
The cost of the return is 220 Mexican pesos.
Chile
The cost of the return is 10000 Chilean pesos.
Rest of the world
The cost of the return is 9,95 €.
HOW WILL I RECEIVE MY REFUND?
Once the return has been received in our warehouse, you will receive the amount in the same way in which you made your purchase, either in the bank account associated with the card, PayPal account or Bizum account with which you paid within a maximum of 14 days.
If you chose to pay in three instalments with Klarna, you will be reimbursed for the part you have paid so far and the remaining payments will be cancelled.
WHEN WILL YOU REFUND ME?
You will receive your refund within 1 to 5 working days from the date we receive the package back in our warehouse. We will inform you that we have authorised the refund with a confirmation email. Remember that when the funds will arrive in your account, will depend on your bank.
WHAT SHOULD I DO IF THE AMOUNT OF MY REFUND IS INCORRECT?
You should contact our Customer Service team by sending an email to [email protected] so that we can solve the problem as soon as possible.
WHAT SHOULD I DO IF I AM OUT OF TIME FOR A RETURN?
Returns must be made within the period established in our policy (15 calendar days from receipt of the order). If we receive a return outside this period, we will not be able to make the corresponding refund.
A voucher may be issued for the amount of the return, which you can use in our online store for a period of one year from the date of issue.