Florence Dress

Buy now and pay later with Klarna.

Split your purchase into 3 interest-free payments: the first at the time of purchase, and the following payments every 30 days.

It is fast, secure and has no hidden fees. Klarna lets you enjoy your products now and pay for them flexibly. You only need a valid debit or credit card.

When you select Klarna at checkout, you will immediately see the payment dates. You will also receive notifications and reminders before each due date. If you need more time, you can manage your payments from the Klarna app. Perfect for planning your expenses without surprises. Make shopping easier with Klarna!

DO YOU ACCEPT RETURNS?

We accept returns on all items of clothing and footwear, including those that were discounted. Returns are completed by refunding the money.

EXCHANGES

Yes, only in the Iberian Peninsula. We don’t do exchanges outside Spain or Portugal. If you need a different size, colour or product, you can buy a new item and then return what you don’t want to us so that we can process the refund.

DEADLINE FOR COMPLETING A RETURN

The deadline for any return is 15 natural days from the date the order is received until the moment you deposit the package at punto pack.

The deadline for any return is 15 natural days from the date the order is received until the moment you generate a returns label.

COST OF RETURNS

SPAIN

Cost of the return:

• Free Exchanges
• 2,95€ in Mainland Spain
• 3 euros in the Balearic Islands
• 9 euros in the Canary Islands, Ceuta and Melilla

The cost of the return is €4,95.

The cost of the return in £9,95.

The cost of the return is 9,95 dollars.

The cost of the return is 220 Mexican pesos.

The cost of the return is 10,000 Chilean pesos.

The cost of the return is €9,95.

SPAIN

Mainland

Go to our shop in Madrid or click here to complete your return.

Balearic Islands

Click here to complete your return.

Canary Islands and Ceuta and Melilla

Write and email to [email protected] indicating the full name of the person who made the order, a collection address and 4-hour minimum time slot in which the package you want to return can be collected.

EUROPE

Click on these link to complete your return:

Portugal 

France

Belgium

The Netherlands

Click here to complete your return.

WOULD YOU PREFER TO SEND YOUR PACKAGE AT YOUR OWN EXPENSE?

If you would prefer, you can send the return at your own expense, covering the cost of any courier service that tracks the package so that it doesn’t get lost. If you choose to do this, the package has to arrive at our facilities within the deadline and we will refund the entire cost of your order. Please take the following steps:

• Place the items that you want to return in the package with the canvas bag.
• Go to the courier that you want to use and send the return to the following address:

Garments must be in perfect condition with their corresponding labels. 

HOW WILL THE COST OF MY RETURN BE SENT TO ME?

Once we have receive the return in our warehouse, you will receive the cost of return in the same way that you made your purchase, to the bank account, card or PayPal account that you used to pay for the item, within a period of 14 days.

If you chose to pay in three instalment with Klarna, you will receive a refund for the amount paid up until now and the rest of the payments will be cancelled.

HAVE YOU RECEIVED MY RETURN IN THE WAREHOUSE?

In the event that you decide to send a return at your own expense, you can see the status of the shipment using the tracking number.

HOW WILL YOU PROCESS THE REFUND?

You will receive the refund within a period of 7-14 calendar days from the date we receive the return package in our warehouse. We will tell you that we have completed the refund via an email confirmation. Remember that sending payments to your credit card always depends on your bank.

WHAT SHOULD I DO IF THE AMOUNT FOR MY RETURN IS WRONG?

You must contact out customer service department by writing an email to [email protected] and we will resolve the problem as soon as possible.

LADY PIPA reserves the right to reject returns reported or sent after the deadline, or garments that are not in the same condition in which they were sent.